Mad World Fancy Dress Old Street

CITY BRANCH

69-85 Tabernacle Street
London
EC2A 4BD
(Entrance in Singer Street, near Old St tube)

NORMAL OPENING HOURS

MONDAY to FRIDAY : 10am - 7pm
THURSDAYS : 10am - 8pm
SATURDAYS : 10am - 5pm
SUNDAYS : 12am - 5pm

FESTIVE OPENING HOURS

SAT 24TH DEC : 10AM - 3PM
SUN 25TH DEC : CLOSED
MON 26TH DEC : CLOSED
TUE 27TH DEC : CLOSED
WED 28TH DEC : 10AM - 8PM
THU 29TH DEC : 10AM - 8PM
FRI 30TH DEC : 10AM - 8PM
SAT 31ST DEC : 10AM - 6PM
SUN 1ST JAN : CLOSED
MON 2ND JAN : CLOSED

CONTACT DETAILS

Telephone: 020 7253 1003

Email: cityshop@madworld.co.uk

Mad World Fancy Dress Old Street

LONDON WEST END BRANCH

Charing Cross Underground
441a The Strand
London
WC2N 4HZ
(Inside Charing Cross underground arcade, by exit 9)

NORMAL OPENING HOURS

MONDAY to FRIDAY : 10am - 7pm
THURSDAYS : 10am - 8pm
SATURDAYS : 10am - 5pm
SUNDAYS : 12am - 5pm

FESTIVE OPENING HOURS

SAT 24TH DEC : 10AM - 3PM
SUN 25TH DEC : CLOSED
MON 26TH DEC : CLOSED
TUE 27TH DEC : CLOSED
WED 28TH DEC : 10AM - 8PM
THU 29TH DEC : 10AM - 8PM
FRI 30TH DEC : 10AM - 8PM
SAT 31ST DEC : 10AM - 6PM
SUN 1ST JAN : CLOSED
MON 2ND JAN : CLOSED

CONTACT DETAILS

Telephone: 020 7836 6765

Email: westendshop@madworld.co.uk

GOOGLE MAP LINK

Mad World Fancy Dress Old Street

GATWICK SUPERSTORE

1 Barns Court
Turners Hill Road
Crawley Down
West Sussex
RH10 4HQ
(near Dukes Head roundabout)

NORMAL OPENING HOURS

MONDAY to FRIDAY : 10am - 7pm
THURSDAYS : 10am - 8pm
SATURDAYS : 10am - 5pm
SUNDAYS : 11am - 4pm

FESTIVE OPENING HOURS

SAT 24TH DEC : 10AM - 3PM
SUN 25TH DEC : CLOSED
MON 26TH DEC : CLOSED
TUE 27TH DEC : CLOSED
WED 28TH DEC : 10AM - 8PM
THU 29TH DEC : 10AM - 8PM
FRI 30TH DEC : 10AM - 8PM
SAT 31ST DEC : 10AM - 6PM
SUN 1ST JAN : CLOSED
MON 2ND JAN : CLOSED

CONTACT DETAILS

Telephone: 01342 714 056

Email: gatwickshop@madworld.co.uk

GOOGLE MAP LINK

Returns & Delivery Policy

Delivery Policy.


We offer two methods of delivery, please choose whichever you feel is more appropriate for your requirements.

UK Standard (1st Class Royal Mail)
Orders placed with the standard delivery option are sent out via Royal Mail first class post. Items sent by the first class service are usually delivered within 1 - 3 business days but can take longer to arrive. Please Note: 1st Class post is not a guaranteed service.If you require your order to be delivered as soon as possible please choose the next day delivery option.For more information on first class delivery please see the Royal Mail website: http://www2.royalmail.com/delivery/business-delivery-options-uk/first-class-mail

Next Day delivery
Orders placed on the next day delivery services are sent via Interlink Express Couriers and are guaranteed to be delivered before the close of business of the next working day.There is an order cut off time of 2pm for next day delivery, and orders received after this time will be processed as if placed the following day.Orders from late Friday, Saturday and Sunday will not be dispatched until Monday for delivery Tuesday.For more information and to track your package please see the Interlink Express website :http://www.interlinkexpress.com


Please be aware that sale items from this online shop are sent from a separate warehouse and may not be available at our stores.

 

Returns

ONLINE ORDERS ONLY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns are only accepted if goods are not as advertised,damaged or unfit for purpose.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cityshop@madworld.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cityshop@madworld.co.uk and send your item to: 69-85 Tabernacle Street London GB EC2A 4BD.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 69-85 Tabernacle Street London GB EC2A 4BD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.