Returns & Delivery Policy

Delivery Policy

We offer two methods of delivery, please choose whichever you feel is more appropriate for your requirements.

Royal Mail 24 Hour Tracked
Orders placed with the 24-hour tracked are sent out via Royal Mail first class post. Items sent by the first-class service are usually delivered within 24 hours but can take longer to arrive. Orders from late Saturday and Sunday will not be dispatched until Monday for delivery Tuesday.

Royal Mail 48 Hour Tracked
Orders placed on the 48-hour tracked are sent via Royal Mail. There is an order cut off time of 3:30pm for delivery, and orders received after this time will be processed as if placed the following day.

Please be aware that some sale items from this online shop are sent from a separate warehouse and may not be available at our stores.

Returns

ONLINE ORDERS ONLY
We can refund items purchased online as per distance selling regulations. You have 14 days to return the items to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns of items purchased in store are only accepted if goods are not as advertised, damaged or faulty. No refunds will be given otherwise.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cityshop@madworld.co.uk.

To return your product, you should mail your product to: Mad World Fancy Dress 69-85 Tabernacle Street London EC2A 4BD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.